General Terms and Conditions of Sale (Terms and Conditions) – Online Shop of Mindabolics GmbH

§ 1 Scope of application

(1) These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all contracts concluded through our online shop between us, the

Nutrivia GmbH
Pfongauerstrasse 74
5202 Neumarkt am Wallersee
registered at the Salzburg Land District Court under the company registration number: Company registration number: 671299f
E-Mail: support@mindabolics.de

and you as our customer. The Terms and Conditions apply regardless of whether you are a consumer, entrepreneur, or merchant.

(2) All agreements made between you and us in connection with the purchase contract result from these Terms and Conditions, our written order confirmation, and our declaration of acceptance.

(3) The version of the Terms and Conditions valid at the time of conclusion of the contract is decisive.

(4) We do not accept deviating conditions of the customer unless we expressly agree to their validity in writing.

§ 2 Conclusion of contract

(1) The presentation and advertising of products (especially dietary supplements) in our online shop do not constitute a binding offer.

(2) By submitting an order by clicking the "order with obligation to pay" button, you place a legally binding order. You are bound by the order for 14 days; your statutory right of withdrawal under § 3 remains unaffected.

(3) We confirm receipt of your order immediately by e-mail. This does not yet constitute acceptance unless acceptance is expressly declared therein.

(4) The contract is only concluded by our express declaration of acceptance or by the dispatch of the goods.

(5) Deliveries abroad are only made from a certain minimum order value, which is indicated in the online shop.

(6) If an ordered product is not available, we reserve the right to withdraw from the contract. In this case, we will inform you immediately and, if applicable, refund any payments already made.

§ 3 Right of withdrawal

(1) Consumers have a statutory right of withdrawal.

Withdrawal policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The period begins on the day you or a third party designated by you receive the goods.

To exercise your right of withdrawal, you must notify us (Mindabolics GmbH, Königsallee 19, 40212 Düsseldorf, E-Mail: support@mindabolics.de) inform us of your decision by means of a clear statement (e.g., by post or email). You may use the attached model withdrawal form, but it is not mandatory.

Timely dispatch of the notification is sufficient to meet the deadline.

Consequences of withdrawal:
If you withdraw from this contract, we will refund all payments including delivery costs (except for additional costs resulting from a different delivery method) within fourteen days of receipt of the withdrawal. We will use the same payment method for the refund as was used in the original transaction unless otherwise agreed.

We may refuse the refund until we have received the goods back or you have provided proof of return.

You must return the goods to us within fourteen days of withdrawal. You bear the direct costs of the return shipment.

You are liable for any loss in value only if it was caused by handling that was not necessary to check the condition, properties, and functioning.

Exclusion of the right of withdrawal:
The right of withdrawal does not apply to:

• custom-made products or special blends,

• sealed goods (e.g., dietary supplements) if their seal has been removed,

• perishable products or those with a short shelf life.

§ 4 Delivery

(1) Deliveries are made only to the countries specified in the online shop.

(2) The delivery time is approximately 6–18 working days from the conclusion of the contract or receipt of payment in the case of prepayment.

(3) We are entitled to make partial deliveries as long as this is reasonable for you.

§ 5 Prices and Shipping Costs

(1) All prices are quoted in euros and include the statutory value-added tax.

(2) Shipping costs are shown during the ordering process.

(3) For partial deliveries, we charge shipping costs only once, unless the partial delivery is made at the customer's request.

§ 6 Payment Terms

(1) The purchase price is due within 14 days of receipt of the invoice.

(2) Payment is made using the payment methods offered in the online shop (e.g., prepayment, credit card, PayPal, etc.).

(3) If delivery is made to countries outside the European Union, additional costs may be incurred, such as customs duties, taxes, or money transfer fees, which you must bear.

§ 7 Retention of Title

The goods remain the property of Nutrivia GmbH until full payment has been made.

§ 8 Warranty

(1) The statutory warranty rights apply.

(2) Please refer to the respective product information for notes on shelf life and proper storage.

§ 9 Liability

(1) We are fully liable for intent and gross negligence.

(2) In cases of slight negligence, we are only liable for breach of essential contractual obligations (cardinal obligations), limited to foreseeable, typical damages.

(3) Liability under the Product Liability Act as well as for damages to life, body, and health remains unaffected.

§ 10 Copyrights

All content (texts, images, product designs) in the online shop is protected by copyright. Use without express written consent is not permitted.

§ 11 Data Protection

We collect, process, and use personal data to process the order (Art. 6 para. 1 lit. b GDPR). Details can be found in our privacy policy.

§ 12 Subscription Orders

(1) For subscription orders (e.g., regular deliveries), you can cancel the subscription at any time with a notice period of 14 days before the next order date .

(2) If no timely cancellation is made, the next order will be automatically triggered and is binding. Cancellation after shipping preparation is no longer possible.

(3) The statutory right of withdrawal under § 3 remains unaffected.

§ 13 Abusive Behavior

(1) Customers have the right to share their experiences with our products and services in the form of reviews or opinions. However, it is not permitted to publish provably false factual claims, offensive content, or unlawful reviews. In such cases, we reserve the right to have the content legally reviewed and – if necessary – to take legal action.

(2) Statutory claims remain unaffected, in particular those under §§ 186, 187 of the Criminal Code (defamation, slander) as well as § 823 of the Civil Code (damages for violation of personal rights).

§ 14 Applicable Law & Dispute Resolution

(1) German law applies to the exclusion of the UN Sales Convention.

(2) Düsseldorf is the exclusive place of jurisdiction for merchants.

(3) The EU Commission provides a platform for online dispute resolution (ODR platform): http://ec.europa.eu/consumers/odr.
We are willing to participate in a dispute resolution procedure before a consumer arbitration board.