General Terms and Conditions of Sale (GTC) – Online Shop of Mindabolics GmbH

§ 1 Scope

(1) These General Terms of Sale (hereinafter: Terms and Conditions) apply to all contracts concluded through our online shop between us, the

Mindabolics GmbH
Königsallee 19
40212 Düsseldorf
registered at the Düsseldorf District Court under the registration number HRB 107514
E-mail: support@mindabolics.de

and to you as our customer. The Terms and Conditions apply regardless of whether you are a consumer, entrepreneur, or merchant.

(2) All agreements made between you and us in connection with the purchase contract arise from these Terms and Conditions, our written order confirmation, and our declaration of acceptance.

(3) The version of the Terms and Conditions valid at the time the contract is concluded shall apply.

(4) We do not accept deviating conditions of the customer unless we expressly agree to their validity in writing.

§ 2 Conclusion of contract

(1) The presentation and advertising of products (especially dietary supplements) in our online shop do not constitute a binding offer.

(2) By submitting an order by clicking the "order with obligation to pay" button, you place a legally binding order. You are bound to the order for 14 days; your statutory right of revocation under § 3 remains unaffected.

(3) We confirm receipt of your order immediately by email. This does not yet constitute acceptance unless acceptance is explicitly declared therein.

(4) The contract is only concluded by our explicit declaration of acceptance or by the dispatch of the goods.

(5) Deliveries abroad are only made from a certain minimum order value, which is indicated in the online shop.

(6) If an ordered product is not available, we reserve the right to withdraw from the contract. In this case, we will inform you immediately and refund any payments already made.

§ 3 Right of revocation

(1) Consumers have a statutory right of revocation.

Revocation instruction

You have the right to revoke this contract within fourteen days without giving any reason.

The period begins on the day you or a third party named by you receive the goods.

To exercise your right of withdrawal, you must contact us (Mindabolics GmbH, Königsallee 19, 40212 Düsseldorf, Email: support@mindabolics.de) inform us of your decision by means of a clear statement (e.g., by post or email). You may use the attached sample revocation form, but it is not mandatory.

Timely dispatch of the notification is sufficient to meet the deadline.

Consequences of revocation:
If you revoke this contract, we will refund all payments including delivery costs (except additional costs for a different type of delivery) within fourteen days of receiving the revocation. For the refund, we use the same payment method as in the original transaction unless otherwise agreed.

We may refuse the refund until we have received the goods back or you have provided proof of the return shipment.

You must return the goods to us within fourteen days after revocation. You bear the immediate costs of the return shipment.

You are only liable for a loss in value if it was caused by handling that was not necessary to examine the condition, properties, and functioning.

Exclusion of the right of withdrawal:
The right of withdrawal does not apply to:

• custom-made products or special mixtures,

• sealed goods (e.g. dietary supplements) if their seal has been removed,

• perishable products or those with a short shelf life.

§ 4 Delivery

(1) Deliveries are made only to the countries specified in the online shop.

(2) The delivery time is approximately 6–18 working days from conclusion of the contract or receipt of payment in case of prepayment.

(3) We are entitled to make partial deliveries as far as this is reasonable for you.

§ 5 Prices and Shipping Costs

(1) All prices are quoted in euros and include the statutory value-added tax.

(2) The shipping costs are shown during the ordering process.

(3) For partial deliveries, we charge shipping costs only once, unless the partial delivery is at the customer's request.

§ 6 Payment Terms

(1) The purchase price is due within 14 days of receipt of the invoice.

(2) Payment is made via the payment methods offered in the online shop (e.g. prepayment, credit card, PayPal, etc.).

§ 7 Retention of Title

The goods remain the property of Mindabolics GmbH until full payment has been made.

§ 8 Warranty

(1) The statutory warranty rights apply.

(2) Please refer to the respective product information for details on shelf life and proper storage.

§ 9 Liability

(1) We are fully liable for intent and gross negligence.

(2) In cases of slight negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations), limited to foreseeable, typical damages.

(3) Liability under the Product Liability Act as well as for damages to life, body, and health remains unaffected.

§ 10 Copyrights

All content (texts, images, product designs) in the online shop is protected by copyright. Use without express written consent is not permitted.

§ 11 Data Protection

We collect, process, and use personal data to process the order (Art. 6 para. 1 lit. b GDPR). Details can be found in our privacy policy.

§ 12 Subscription Orders

(1) For subscription orders (e.g., regular deliveries), you can cancel the subscription at any time with a notice period of 14 days before the next order receipt.

(2) If no timely cancellation is made, the next order will be automatically triggered and is binding. Cancellation after shipping preparation is no longer possible.

(3) The statutory right of withdrawal according to § 3 remains unaffected.

§ 13 Abusive Behavior

(1) Customers have the right to share their experiences with our products and services in the form of reviews or opinions. However, it is prohibited to publish provably false factual claims, offensive content, or unlawful reviews. In such cases, we reserve the right to have the content legally reviewed and – if necessary – to initiate legal action.

(2) Statutory claims remain unaffected, in particular those arising from §§ 186, 187 StGB (defamation, slander) as well as § 823 BGB (compensation for personal rights violations).

§ 14 Applicable Law & Dispute Resolution

(1) German law applies to the exclusion of the UN Sales Convention.

(2) For merchants, Düsseldorf is the exclusive place of jurisdiction.

(3) The EU Commission provides a platform for online dispute resolution (ODR platform): http://ec.europa.eu/consumers/odr.
We are ready to participate in a dispute resolution procedure before a consumer arbitration board.