Return Policy

A. CANCELLATION POLICY

Introduction

Consumers have a right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities:


Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In the case of a subscription contract, the following applies:

  • The subscription can be withdrawn or canceled at any time with a notice period of 14 days before the next delivery date.

  • If no timely cancellation is made, the next delivery will be automatically triggered.

  • After receiving the goods, you have an additional right of withdrawal of 14 days; in this case, the customer bears the costs of return shipping and must return the goods immediately.

To exercise your right of withdrawal, you must inform us (Mindabolics GmbH, Königsallee 19, 40212 Düsseldorf, Germany, Email: support@mindabolics.de) of your decision by means of a clear statement (e.g., by post or email).

To meet the withdrawal deadline, it is sufficient to send your communication in time.


Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you all payments received, including delivery costs (except for additional costs resulting from choosing a different delivery method), within fourteen days of receiving your withdrawal.

We may withhold the reimbursement until we have received the goods back or you have provided proof of return.

Important: Please do not send goods back to us without prior consultation.
After receiving your withdrawal, you will receive an email from us with return instructions and the correct warehouse address to which the goods must be returned.

You bear the costs of the return shipment.


Special Provisions for Subscriptions

  • Withdrawal/cancellation must be made 14 days before the next scheduled delivery date.

  • If no timely withdrawal is made, the next delivery is binding.

  • After receiving the goods, a 14-day right of withdrawal applies.

  • The goods must be returned after prior coordination by email to the provided warehouse address.


Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not exist or expires prematurely for contracts for the delivery of:

  • goods made to customer specifications or clearly tailored to personal needs,

  • goods that can spoil quickly or whose expiration date would be quickly exceeded,

  • sealed goods (especially dietary supplements and food) that are not suitable for return for health protection or hygiene reasons if their seal or packaging has been opened or removed after delivery.